The trials and tribulations of a life of leisure...


Wednesday, January 20, 2010

Coffee Flavoured Ice Lorries

So it took the delivery men over an hour to get their lorry off the ice with the aid of a borrowed shovel and spade from us and Paul going out there a couple of times with a kettleful of boiling water. We can now see about a 4-inch deep rut in the ice where one of the back wheels was.

They were actually damned lucky in that
1) No traffic was coming along the road to/from the bridge at the time
2) They actually managed to stop before sliding off the road into the land en route to the river

As it was they had managed to block all roads at Todheugh junction in one fell swoop...

Anyway they eventually got the lorry around to the back gates and unloaded our tables. Men went away grumbling, but it was their own fault. Not only had they ignored my directions to come via Edrom but instead had gone down the road that is clearly signposted as unsuitable for heavy vehicles. When I had pointed this out the driver told me that he ignored those signs all the time! Maybe he will think twice in the future.

We removed the tables from their packaging the following morning. The two side tables are fine. The coffee table on the other hand is not - the handle from one of the drawers had sheared in half and there was some scratching damage on the drawer. On a positive note they do suit the room very well.

So on the phone to the furniture company. Woman was very helpful - could I email her a photograph of the damage. I duly did this and also explained that there had been a problem with the delivery that may or may not have caused the damage. An email back apologising profusely - they had had issues with some of their delivery depots and my email had been forwarded. Would I accept £30 to get the damage fixed locally. I emailed back to say that was not really a viable option, but I would be happy to just get a replacement drawer delivered. Another email back saying would I be happy if they arranged for a company to come and try to fix the damage and if I was still not satisfied then to arrange a replacement. I said yes.

Watch this space...

No comments:

Blog Archive